Hilton Garden Inn Jonesboro

You hear about southern hospitality all of the time but I’ve never truly experienced it like I did for a 1-night stay at Hilton Garden Inn Jonesboro. Upon using the app to book two adjoining rooms, I was having issues. I called the hotel directly and Daniel answered. Not only was Daniel friendly and accommodating, his demeanor was pure and welcoming. My husband (hearing Daniel on speakerphone) was even impressed by how friendly and helpful he was. Once we arrived, Steve was the associate that checked us in and was also very helpful and friendly. It started to feel a bit twilight-zone-ish because we just aren’t used to such high spirits when traveling so far from home. This morning when heading out, there was a girl at the front desk. The woman this morning matched the pleasant service we received the evening before. She asked how our night was and wished us safe travels. The rooms are comfortable, spacious and clean. Sure they could probably use an update here and there but if you aren’t looking for issues, you wouldn’t notice them. I can’t tell you how refreshing it is to have such sweet, enjoyable customer service as we experienced at Hilton Garden Inn Jonesboro. Thank you Daniel, Steve, and the woman this morning for showing us true Southern Hospitality.

This is my second time coming to this location and it's been a great time the second time around, as well. I went during thanksgiving weekend so there was no staff there besides front desk because of the holiday, but maintenance and front desk was very accommodating and gave us extra towels/bags up front on request along with full sized bottles of water for free. The rooms are very clean and well maintained. HGI is my go to hotel any time I'm in the area. Thanks again!

The hotel here was very nice and pet friendly which is a plus. The room was clean and spacious. The location is easy to get to from the highway and in an area with lots of restaurants. The biggest disappointment was the breakfast. They charge for a breakfast that looks the same as their brand hotels that offer a free breakfast. I feel like the only thing you were paying for was the fancy dining room and real plates and silverware. Overall I would stay here again.